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Shipping policy

Combag – Shipping Policy
We deliver smart travel — straight to your doorstep.

At Combag, we’re committed to getting your order to you quickly, safely, and reliably. We partner with trusted global carriers to ensure every suitcase or backpack arrives in perfect condition. Below you’ll find everything you need to know about our shipping process.

Shipping Methods
We offer a range of shipping options depending on your location and delivery preferences. Once your order has been processed and shipped, you’ll receive an email with a tracking link so you can follow your Combag every step of the way.

Shipping times and costs depend on:

  • Your delivery destination

  • The shipping method selected at checkout

International Shipping
Yes — we ship worldwide!

Delivery times vary by region and customs processing in your country. Please note:

  • Customs delays can occur and are outside our control

  • Import duties, VAT, or handling fees may apply depending on your local regulations

For specific information about shipping to your country, contact us at hello@combag.eu.

Estimated Delivery Times

European Union: 5–8 business days
United Kingdom: 4–6 business days
United States: 5–8 business days
Australia: around 10 business days
Rest of the world: 4–10 business days

Delivery times are estimates and may be affected by customs or local carrier delays.

Order Processing

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • Once your package arrived your country, you’ll receive an email with your tracking information.

Missing or Damaged Items
If your order arrives incomplete or damaged, please notify us within 7 days of delivery by emailing hello@combag.eu with:

  • Your order number

  • Photos of the damaged packaging and/or product

  • A photo of the packing slip (for missing items)

  • A brief description of the issue

Please note: If the packaging is damaged but the product is fully functional, the order may not qualify for a replacement or refund.

Delivered but Not Received
If your tracking shows the package was delivered but you didn’t receive it:

  1. File a claim directly with the carrier.

  2. Forward us the official proof of loss or confirmation from the carrier.

Claims for “delivered” packages must be reported within 7 days of the delivery date.

Order Modifications

  • Orders can be modified (address, quantity, or item) within 12 hours of placing the order.

  • After 12 hours, processing may have started, and changes cannot be guaranteed.

Order Cancellations

  • Orders can be canceled within 12 hours of placing the order.

  • After that, your order may already be in the shipping process and cannot be canceled.

Questions?
We’re here to help. For any shipping concerns or inquiries, email us at hello@combag.eu